Terms of service

Last updated: October 21, 2026

Welcome to Vita Health. These Terms of Service ("Terms") apply when you use joinvitahealth.com and the services offered through it (the "Services"). By creating an account, taking an assessment or buying a plan, you agree to these Terms, our Privacy Policy and our Cancellation & Refund Policy. Please read them carefully.

If this is a medical emergency, call 911.

Vita is not for emergencies or urgent care. If you think you may be having a medical emergency, call 911 or go to the nearest emergency room right away.

1. Who we are

The Services are offered by Vita Health, LLC, an Indiana limited liability company ("Vita," "we," "us"). Vita is not a medical provider and does not practice medicine. We provide the website, customer support, billing and coordination that connect you with independent, licensed physicians and state-licensed pharmacies. All medical care is provided by those independent physicians, who make every medical decision using their own professional judgment.

2. Who can use Vita

You must be at least 18 years old and live in a U.S. state where our Services are available.
You must give complete, accurate and truthful information, including your full health history, and keep it up to date.
Your account is for you only. Keep your login private, and don't create an account or order treatment for anyone else.

3. Medical services

Your physician reviews your assessment and decides whether treatment is medically appropriate. A consultation does not guarantee a prescription.
Your relationship for medical care is with your physician, not with Vita. You'll be asked to review and accept a telehealth consent before your consultation.
Telehealth has limits. Your physician may decide you need an in-person visit, lab work or care from another provider.
Vita isn't a replacement for your primary care provider. Keep seeing your own doctor for your overall health.

4. Prescriptions and pharmacies

Prescribed medications are filled and shipped by independent, state-licensed pharmacies.
Some medications are compounded. Compounded medications are not reviewed or approved by the FDA for safety, effectiveness or quality.
Use your medication only as prescribed. Never share, sell or give it to anyone else.
Tell your care team right away about side effects, new medications, new health conditions, or if you become pregnant, are breastfeeding or plan to become pregnant.

5. Plans, billing and renewal

You pay a one-time physician consultation fee. You only choose and pay for a plan if a physician prescribes treatment.
Plans are 3, 6 or 9-month commitments, billed monthly. Your plan length locks in your monthly price.
By buying a plan, you authorize us (and our payment processor) to charge your payment method each month for your plan length.
Your plan ends after its last scheduled payment and does not renew automatically. About 10 days before it ends, we'll remind you to book a provider review if you'd like to continue with a new plan.
Pausing, cancelling, refunds and the medical exception are explained in our Cancellation & Refund Policy.
Prices, services and availability may change. Changes won't affect the locked price of a plan you've already started.

6. Messages from us

We'll send you messages about your account, orders, shipments, billing and care by email, text or in your account. We'll only send marketing messages if you opt in, and you can opt out anytime with the unsubscribe link or by replying STOP to texts. Message and data rates may apply.

7. Information on our website

Content on our website and social media is for general education only. It isn't medical advice and doesn't replace a conversation with a physician. Individual results vary, and we don't guarantee any particular result, including weight loss.

8. Things you agree not to do

Give false or misleading information, or pretend to be someone else.
Resell, share or misuse medications or the Services.
Interfere with the website's security or operation, or try to access accounts or data that aren't yours.
Copy, scrape or reuse our content, branding or materials without written permission.
Use the Services for anything unlawful.

We may suspend or close accounts that break these Terms.

9. Our content

The Vita Health name, logos, website design, text, graphics and other content belong to Vita Health, LLC or its licensors. You may use the website for your personal use only.

10. Other companies we work with

We rely on independent physicians, pharmacies, shipping carriers, payment processors and technology providers. They are responsible for their own services. Your use of their services may also be subject to their own terms and privacy policies.

11. Disclaimers

We work hard to keep the Services accurate and available, but they are provided "as is" and "as available." To the fullest extent allowed by law, Vita disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Vita is not responsible for the medical judgment of independent physicians or the services of independent pharmacies.

12. Limitation of liability

To the fullest extent allowed by law, Vita won't be liable for indirect, incidental, special, consequential or punitive damages. Vita's total liability for any claim related to the Services is limited to the amount you paid Vita in the 12 months before the claim. Some states don't allow these limits, so they may not apply to you.

13. Indemnification

You agree to defend and hold Vita harmless from claims arising from your breach of these Terms, your misuse of the Services or medications, or false information you provide.

14. Resolving disputes

If you have a concern, please contact us first at hello@joinvitahealth.com. We'll try in good faith to resolve it within 30 days. These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. Any dispute that isn't resolved informally will be handled in the state or federal courts located in Indiana, unless the law of your state requires otherwise.

15. Changes to these Terms

We may update these Terms from time to time. We'll post the new version here and update the date at the top. If a change is significant, we'll notify you by email. Continuing to use the Services after a change means you accept the updated Terms.

Contact

Vita Health, LLC
Email: hello@joinvitahealth.com