Privacy policy

Last updated: October 21, 2026

Your health is personal, and so is your information. This Privacy Policy explains what information Vita Health, LLC ("Vita," "we," "us") collects through joinvitahealth.com and our Services, how we use it, and the choices you have. This policy is also posted at joinvitahealth.com/pages/privacy-policy.

The short version

  • We never sell your personal information.
  • We never use your health information for advertising, and we don't share it with social media or ad platforms.
  • Your medical intake and records are kept in a HIPAA-compliant telehealth platform used by your physicians.
  • We share information only with the people who help deliver your care and orders, like physicians, pharmacies, shipping and payment companies, or when the law requires it.
  • You can ask to see, correct or delete your information, and opt out of marketing anytime.

1. Information we collect

  • Contact and account details: name, email, phone number, shipping and billing address, date of birth, and login details.
  • Health information: your answers to the medical assessment, health history, medications, lab results, photos you choose to upload, and messages with your care team.
  • Order and payment details: your plan, orders, shipments and payment history. Card numbers are handled by our payment processor. Vita doesn't store your full card number.
  • Messages with us: emails, support requests and feedback.
  • Website usage: device and browser type, IP address, pages visited and similar information collected through cookies and similar tools.
  • Referral information: if you arrive through a Vita creator's link, we record that referral so we can pay the creator. Creators never see who you are.

2. How your health information is protected

Your medical assessment, records and prescriptions are collected and stored in a HIPAA-compliant telehealth platform used by your independent physicians and their medical group. They are handled under that medical group's Notice of Privacy Practices, which you'll see during your intake. Vita accesses health information only as needed to support your care, fulfillment, billing and customer service, and only as permitted by law and by agreements that require everyone involved to protect it.

3. How we use information

  • To provide the Services: connect you with physicians, coordinate prescriptions and shipments, and manage your plan and billing.
  • To support you: answer questions, send order and care updates, and handle requests.
  • To keep things safe: verify identity, prevent fraud and protect our Services.
  • To improve our website and Services, using information that doesn't include your health information.
  • To send marketing, only if you opt in. You can unsubscribe anytime.
  • To follow the law and enforce our Terms.

4. Who we share information with

  • Your care team: independent, licensed physicians and their medical group.
  • Pharmacies that fill and ship your prescriptions.
  • Service providers that help us run Vita, such as website hosting (Shopify), payment processing, shipping carriers, customer support and email tools. They may use information only to provide services to us.
  • Legal and safety reasons: when required by law, court order or government request, or to protect the rights and safety of our patients, our team or others.
  • Business changes: if Vita is merged, acquired or sells assets, information may be transferred, with the same protections.

We do not sell personal information, and we do not share health information for advertising.

5. Cookies and analytics

We use cookies and similar tools to run the website, remember your preferences and understand how our site is used. We keep advertising and analytics tools off the pages where you enter health information. You can control cookies in your browser settings. Where required, you can opt out of targeted advertising on our Your Privacy Choices page. We honor Global Privacy Control signals where the law requires it.

6. Your choices and rights

  • Marketing: unsubscribe from emails with the link in any message, and reply STOP to texts.
  • Access, correction and deletion: ask to see, correct or delete your personal information.
  • Consumer health data rights: some states, such as Washington, Nevada and Connecticut, give you extra rights over health-related information, including the right to withdraw consent.

To make a request, email hello@joinvitahealth.com. We'll verify your identity before acting on a request. Some records, like medical and pharmacy records, must be kept for a set time by law, even if you ask us to delete your account.

7. How we keep information safe

We use reasonable administrative, technical and physical safeguards to protect your information. No system is perfectly secure, so please keep your login private and contact us right away if you think your account has been accessed without permission.

8. How long we keep information

We keep information as long as we need it to provide the Services, meet legal and medical record-keeping requirements, resolve disputes and enforce our agreements.

9. Children

Vita is only for adults 18 and older. We don't knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the new version here, update the date at the top, and notify you of significant changes.

Contact

Vita Health, LLC
Email: hello@joinvitahealth.com